Legal
Last updated: 22 September 2026. Operated by Tech and Hi Limited.
We want you to be completely satisfied with Pizzy. If you subscribe to any paid plan (Starter, Pro, or Advanced) and decide it does not fit your requirements, you are entitled to a full refund within 14 days of your initial purchase. To request a refund, contact us at info@pizzy.app with your account email or transaction ID.
You can cancel your subscription at any time with no penalties. Navigate to Billing inside your dashboard and click Manage subscription — Paystack subscribers are sent to Paystack’s subscription manager, and Paddle subscribers are sent to the Paddle Customer Portal. Alternatively, you may contact our support team to request cancellation on your behalf.
When you cancel, your account retains full access to your paid tier's features and attendee capacity until the conclusion of your current billing period (monthly or annual). Your subscription will not renew, and no further charges will be incurred. Following the period end, your account smoothly transitions back to the Free plan.
International checkout is conducted by our online Merchant of Record, Paddle.com Market Ltd ('Paddle'), who also handles those order-related inquiries and returns. Local Nigerian checkout is processed by Paystack for Tech and Hi Limited. Card details and sensitive financial data are processed directly by Paystack or Paddle and never stored on Pizzy servers.
If you believe you have been charged in error or have any questions about refunds or billing, please email us directly at info@pizzy.app. We respond to all billing inquiries within 1 business day.
Need help with your plan?
Visit the Help Center or manage your plan directly in Billing & payments.